So if you make another stab at their 'live' help, as soon as you get a live body ask for the Video Que. Do we even know it exists until some wonderful person like Kevin Monahan of the forums support staff mentions it? That would be. if you don't, you get the generalist's lineup which seems to be far less helpful than it should be.ĭo any of us just know we should ask for the Video Que?. did you ask for the Video Que when you logged into their support? As.

However, I have never heard of (or experienced) anything like this before.Īdobe's Support staff for calls/chat will range from excellent to a total bummer. How in the world did all these files disappear, and is there any way to get them back? I figured having the files backed up locally, through Dropbox, and through CrashPlan would be enough of a contingency plan to prevent the loss of data. So this definitely seems like the issue is with Premiere Pro. All the video and audio files that were in the same folders as the Premiere Pro project files are still there. I still have all my After Effects project files (.aep). pproj files (and the associates auto save files). Nothing else seems to be missing except for these. They are not in the Recycle (Trash)-of course, as I did not delete them. When I do a search of my computer, none of those missing files come up. When I open PremierePro, it doesn't show anything under recent files.

pproj files have disappeared from the local folders, from Dropbox (local and web UI), and CrashPlan backup files. Both of these folders are also backed up by CrashPlan.

pproj files saved both locally (on my D: drive-Windows) and in Dropbox (which is also synced to a separate folder on the D:drive of my PC). pproj file I had saved was missing (dozens of them). I thought I may have accidentally saved that file in a different location, and that's when I discovered that every single. I was working in a project earlier today, even, and that file is gone, too. pproj files (and auto saves) are missing off my computer.

Dropbox customer service horrible